Refund policy

Return and Refund Policy

Last updated: November 2026

Gift's Quality is operated by GIFTQUALITYS LLC. Every product we sell is printed on demand, which means each item is made after you order it.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, has a printing or manufacturing defect, or is not the item you ordered, contact us within 30 days of delivery. Email info@giftqualitys.com with your order number and a clear photo of the problem. After we review your request, we will arrange a free replacement or a refund to your original payment method.

CHANGE OF MIND
Because items are made to order, we do not accept returns or exchanges for change of mind, or for ordering the wrong size or product.

CANCELLATIONS
Orders go into production quickly, often within one business day. If you need to cancel, email us as soon as possible. We can only cancel an order that has not yet gone into production.

LOST PACKAGES
If your package has not arrived after the estimated delivery window in our Shipping Policy, contact us and we will look into it with our production partner.

HOW REFUNDS WORK
Approved refunds are returned to your original payment method. Your bank may take several business days to show the refund.

CONTACT
GIFTQUALITYS LLC
511 Westfield Ave, Bridgeport, CT 06606, United States
info@giftqualitys.com